One Inbox. Clear Ownership. Better Customer Conversations.
Bring customer conversations into one shared workspace where teams can take ownership, collaborate with private notes, and keep customer context beside every conversation.
Hello! Can we get an update on shipment #4892? We need to confirm delivery for today.
Checked courier tracking — package dispatched at 08:30 AM, estimated delivery 3:00 PM today.
Hi Sarah! Your order #4892 was dispatched from our warehouse this morning and is scheduled for delivery today by 3:00 PM. Tracking details sent to your email!
Know Who Owns Every Customer Conversation
Shared multi-agent access is effective when team members know who is responsible for each customer thread. Assign incoming conversations to specific agents, track handling states, and reassign threads smoothly whenever shift handovers or specialist escalations occur.
Assign customer threads to designated team members for clear personal accountability.
Reassign active conversations between agents without losing thread context during shift changes.
Track open, assigned, and resolved conversation states at a glance across the team queue.
Hello! Can we get an update on shipment #4892? We need to confirm delivery for today.
Checked courier tracking portal — package dispatched from warehouse at 08:30 AM. Estimated arrival 3:00 PM today.
Hi Sarah! Your order #4892 was dispatched from our warehouse this morning and is scheduled for delivery today by 3:00 PM. Tracking details sent to your email!
Collaborate Behind the Conversation
Separate customer-facing replies from internal team discussions. Team members can post team-only private notes directly inside the conversation thread to share shift updates, technical guidance, or supervisor handovers without exposing internal discussion to the customer.
Post private context inside chat threads that customer contacts never receive.
Leave shift notes for teammates so customer handovers happen without losing historical context.
Consult team members privately on complex inquiries while keeping customer communication clean.
Know the Customer Behind Every Conversation
Team members are not replying to an isolated message; they can see linked customer profile context, account status, and conversation history directly beside the active chat thread. Reduce repeated questions and give teams more context for consistent, informed responses.
Access customer role, company details, phone number, and account mode beside the chat thread.
Review past customer interaction records and account details instantly as inbound messages arrive.
Categorize contact records with profile tags (e.g. VIP, Commerce) for immediate operational context.
Questions About the WAManager Shared Inbox?
Clear answers about multi-agent access, conversation assignment, private notes, and customer context.
Bring Clear Ownership to Every Customer Conversation
Give your team one shared workspace for customer conversations, clear ownership, private collaboration, and connected customer context.